Privacy Policy

1. Personal Information We Collect

Digital Royal Pro ("we", "us", or "our") collects personal information that you voluntarily provide when you interact with our website, request a quote, subscribe to our newsletter, or use our services. The types of information we collect depend on how you engage with us.

We may also collect information automatically through your use of our website, including IP address, browser type, device identifiers, operating system, referring URLs, pages viewed, and the dates and times of your visits.

• Contact details: name, email address, phone number, and company name.
• Account information: email address and password (stored in hashed form) when you create a client portal account.
• Project details: information you share in briefs, messages, support tickets, and attachments.
• Technical data: IP address, browser, device, and usage data collected automatically.

2. Account and Contact Information

When you create an account in our client portal, we collect your email address and a password used to authenticate your session. Passwords are never stored in plain text. We use this information to give you access to your projects, invoices, and support history.

Information you submit through our contact form — name, email, phone, company, subject, and message — is used solely to respond to your enquiry and, where relevant, to prepare a proposal. You may request access to or deletion of this data at any time.

3. Payment Information and Stripe

If Stripe or another payment processor is integrated, payment card information is handled entirely by the processor and never touches our servers. We do not store, transmit, or access your full card number, CVV, or other sensitive payment credentials.

We may receive a token or the last four digits of your card from the processor for record-keeping and to link a transaction to your account. [Confirm with the payment processor before publication whether Stripe is actively integrated and which data fields are returned.]

4. Cookies and Analytics

We use a limited number of cookies. Essential cookies are required for the website and client portal to function and cannot be disabled. Preference cookies remember your choices, such as light or dark mode. Analytics cookies help us understand aggregated, anonymous usage of the site.

You can manage or withdraw your cookie preferences at any time through the cookie settings link in the footer. Blocking some cookies may affect the functionality of the site.

• Essential cookies: required for navigation, security, and session management.
• Preference cookies: store your display and language choices.
• Analytics cookies: measure audience in an aggregated and anonymous manner, without advertising profiling.

5. How We Use and Store Information

We use the information we collect to respond to your requests, prepare quotes and proposals, deliver our services, provide support, send transactional communications, and — with your consent — send our newsletter.

Information is stored on servers hosted in the European Union and the United States, with access restricted to authorised personnel. We retain personal data only for as long as is necessary to fulfil the purposes described in this policy or as required by law.

6. Data Security and Retention

We implement reasonable technical and organisational measures to protect your personal information, including HTTPS encryption for data in transit, restricted access controls, and encrypted daily backups.

Commercial enquiries are retained for up to 3 years after the last contact. Contractual data is retained for 10 years to comply with accounting and tax obligations. No method of transmission or storage is completely secure, but we work to protect your information using industry-standard safeguards.

7. Third-Party Service Providers

We engage trusted third-party providers to operate our website and deliver our services. These providers process data on our behalf and only under written instructions. They may not use your data for their own purposes.

• Hosting and database infrastructure (PocketBase).
• Email delivery for contact form submissions and notifications.
• Analytics tools used in aggregated, anonymous form.
• Payment processing, where integrated (e.g. Stripe).

8. Your Privacy Rights

Depending on your location, you may have the right to access, correct, delete, restrict, object to, or port your personal data. You may also withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, contact us at digitalroyalpro@gmail.com. We will respond to verified requests within a reasonable timeframe, generally within 30 days.

9. California and Applicable U.S. Privacy Rights

If you are a resident of California or another U.S. state with applicable privacy laws, you may have additional rights regarding the personal information we collect about you, including the right to know, delete, correct, and opt out of the sale or sharing of personal information.

We do not sell personal information to third parties. To submit a verifiable consumer request, contact us at digitalroyalpro@gmail.com. [Confirm before publication which specific U.S. state privacy regimes apply to your operations.]

10. Children's Privacy

Our website and services are not directed to children under the age of 13 (or the equivalent minimum age in the relevant jurisdiction). We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us at digitalroyalpro@gmail.com and we will take steps to delete such information.

11. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence, including the United States. Where data is transferred outside the European Economic Area, we rely on appropriate safeguards such as Standard Contractual Clauses or another lawful transfer mechanism.

By using our website and services, you consent to these transfers in accordance with this Privacy Policy.

12. Privacy Contact Information

If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact us:

• Email: digitalroyalpro@gmail.com
• Address: 6345 Ivanhoe St Unit 101, Commerce City, CO 80022, United States