Our commitment to fair refunds. This policy explains when refunds may be issued and how to request one.
Digital Royal Pro is committed to fair and transparent refund practices. Your eligibility for a refund depends on the type of product or service purchased, the stage of work completed, and the reason for the request.
This policy explains the conditions under which refunds may be issued. Where specific deadlines or amounts are not yet confirmed, they are clearly marked as placeholders to be finalised before publication.
For online courses and training programmes, refund eligibility depends on how much of the content you have accessed. [Insert the confirmed access threshold and refund window before publication — for example, "within X days of purchase and where less than Y% of the course has been accessed".]
Once a course has been substantially consumed or downloaded, it may no longer be eligible for a refund. We will clearly communicate any applicable deadline at the point of purchase.
Downloadable digital products (such as logo templates, design assets, or digital cards) may be eligible for a refund if the product is defective or materially different from its description and the issue cannot be resolved through support.
Because digital products can be duplicated immediately after download, refund eligibility for change-of-mind requests is evaluated on a case-by-case basis. [Confirm before publication the specific policy for downloadable products and any applicable deadlines.]
For website development and other professional services, refunds are calculated based on the work completed up to the point of cancellation. Deposits and milestone payments cover the work and resources committed at each stage.
If a project is cancelled before work has begun, a partial refund of the deposit may be issued minus any non-recoverable third-party costs already incurred. Once work has started, completed milestones are non-refundable.
Unless otherwise stated in your quote, professional services are billed as 40% on order confirmation, 30% on design validation, and 30% on delivery. Each milestone payment corresponds to a defined stage of work.
The initial deposit reserves your project slot and covers project setup, discovery, and planning. It is generally non-refundable once work has commenced, as these costs are incurred upfront.
If you are charged in error, charged twice for the same purchase, or charged an incorrect amount, please contact us immediately. We will investigate and issue a full refund for any confirmed duplicate or incorrect charge within a reasonable processing period.
To request a refund, contact us at digitalroyalpro@gmail.com with the subject line "Refund Request". Please include the information listed in the next section so we can identify your purchase and review your request promptly.
We aim to acknowledge refund requests within [insert target response time, e.g. 2 business days] and to communicate a decision within [insert target decision window] of receiving all required information.
When submitting a refund request, please provide the following details so we can process it efficiently:
Each refund request is reviewed individually. Approved refunds are returned to the original payment method used for the purchase. The time it takes for a refund to appear in your account depends on your payment provider and may take several business days.
If a refund is denied, we will explain the reason and, where possible, offer an alternative resolution such as a replacement, credit, or corrected deliverable.
If you have an active subscription, you may cancel it at any time through the billing portal or by contacting us. Cancellation stops future recurring charges but does not automatically refund the current billing period unless required by applicable law.
Access to subscription features continues until the end of the period you have already paid for. [Confirm before publication whether subscriptions are actively offered and the exact cancellation terms.]
If you believe a charge is unauthorised or incorrect, please contact us directly before initiating a chargeback with your bank or card issuer. Resolving the issue directly is usually faster and avoids additional fees.
If a chargeback or payment dispute is initiated, we may suspend access to the relevant services pending resolution, in accordance with these Terms and the policies of our payment processor.
Nothing in this Refund Policy limits any statutory rights you may have under applicable consumer protection laws. Where local law requires a refund, withdrawal right, or cooling-off period that differs from this policy, the legal requirement prevails.
[Review and confirm before publication that this policy complies with the consumer protection laws of every jurisdiction in which you sell, including any mandatory withdrawal rights.]
Questions about this policy? Contact us at digitalroyalpro@gmail.com.